DermFolio Support

For support, questions, or privacy requests, contact us at:

Medical Questions

DermFolio is a personal photo-tracking and recordkeeping tool. DermFolio does not provide medical advice, diagnosis, monitoring, triage, or treatment recommendations.

If you have questions about your skin, symptoms, moles, lesions, rash, or any medical condition, contact a licensed healthcare professional. If you may be experiencing a medical emergency, call 911 or seek emergency care immediately.

Privacy Requests

If you have a privacy-related request, please email us at support@dermfolio.app with “Privacy Request” in the subject line.

DermFolio is designed to store your app records locally on your device. We generally cannot access or delete photos, notes, or records stored only on your device. You can manage or delete local app data through the app or your device settings.

Managing Your Data Inside the App

You can manage everything DermFolio stores about you directly from the app:

• Delete a single photo: Open the photo, tap the trash icon, and confirm. The photo moves to Trash and is permanently deleted after 30 days unless you restore it.
• Restore a deleted photo: Open Settings → Trash, swipe right on a row, or use Select to restore multiple photos at once.
• Delete photos permanently: Open Settings → Trash and choose Empty, or select specific photos and tap Delete.
• Hide or reorder body areas: Open the Areas tab and tap Edit.
• Delete all DermFolio data: Open Settings → Data Management → Delete All Data. This permanently removes every photo, note, and area from this device.
• Remove the app: Long-press the DermFolio icon on your home screen and choose Remove App. Removing the app deletes all locally stored DermFolio data.

Reporting a Bug

When emailing us about a bug, please include:

• your iPhone model;
• your iOS version (Settings → General → About → iOS Version);
• the DermFolio version (DermFolio → Settings → About → Version);
• the steps that reproduce the issue; and
• screenshots if helpful.

Please do not send screenshots or photos of skin, body areas, or anything you would not want shared. We do not need photo content to investigate most bugs.